At RSM, our promise to our clients is to deliver the Power of Being Understood®. We do that by understanding our clients, earning their trust and enabling their future.
Understanding takes connection, conversation and collaboration, and there’s nothing we like more than engaging with our clients.Earning our clients’ trust is a foundational and nonnegotiable element of the RSM client experience. Trust comes through understanding and follow-through.Ultimately, through trust and understanding, we aim to empower our clients to move forward with confidence as the world changes around all of us.
The core elements of the RSM client experience are intrinsically linked. It takes all of them, working together, to build the relationships our clients deserve. Here are some examples of how we work with our clients to enable their success.
Effective financial management is crucial for global companies, especially when preparing for growth. RSM's involvement with a large, U.S.-based multinational chemical company underscored this process, as the firm guided the business through sophisticated global financial accounting and tax matters at a critical time.
The client’s time-sensitive needs required a deadline-oriented team with global experience. Working together, a global compliance and reporting team comprised of RSM professionals in the UnitedStates, and more than a dozen European countries managed the full scope of work.They consulted on financial accounting process efficiency across the client’s European operations to prepare for bigger strategic goals. RSM also onboarded the client’s new financial management team, providing the data needed to get that team up to speed quickly as the scope of work evolved.
An international manufacturer of windows and doors was looking for a new global Sarbanes-Oxley Act (SOX) provider that would work in tandem with them on compliance work. By choosing RSM, they got a collaborator who would roll up their sleeves and meet the company in the trenches, going beyond their initial goals by overcoming challenges and achieving strategic initiatives.RSM’s high level of involvement afforded its team the opportunity to deeply understand the client’s business and what they needed to move forward with confidence.
To differentiate themselves from the competition, our team detailed how we would enhance their SOX compliance, streamline processes and provide ongoing support for sustained improvements. We allocated additional fees to bring in our supply chain specialists to review their business processes, demonstrating our commitment to providing comprehensive, strategic support.
These solutions and more, tailored to client’s needs, laid a foundation of understanding and trust along with a dedication to helping them build a strong future.
This is how we deliver on our promise to our clients, thePower of Being Understood. Understanding their needs, working side by side with them to earn their trust, letting them know we have their best interests at heart, and taking on their challenges so they can plan for a strong future.
The mere mention of a cyberattack can cause panic in the business world. That was the response of one of RSM’s clients, a law firm, when a ransomware attack brought its business to a screeching halt.
Fortunately, RSM was on hand to provide the technical skills and human support needed to get through this stressful and potentially costly business interruption. The RSM team acted quickly by setting up firewalls and recovering critical data for our client, not stopping until the law firm was able to return to normal operations.
In a client survey, this client noted that “we couldn’t have gotten through the remediation process without [RSM]. They worked countless hours with us to get through the process of getting our system back up and running.” This is a great example of collaboration between RSM and a client; we all worked together quickly to solve critical issues that could potentially affect the client’s future success.
