When a business chooses to work with RSM, they not only get first-in-class tax, assurance and consulting services; they also get an advisor who knows the full range of issues the organization might be facing—from the smallest intricacies in an audit to the broadest trends affecting their larger industry.
Providing our clients with industry understanding and thoughtful guidance that starts with their needs is a point of pride.
An investment management assurance client began a relationship with RSM in 2016, and the first year was challenging. The client’s previous firm lacked understanding in specialty finance, and the RSM team had to correct previous work that had made the client uneasy. Responsiveness was key to completing the work and building the relationship. By prioritizing communication and engagement, the RSM team was able to understand the client's needs and preferences beyond financial statements and audit work. They adapted to the client's work preferences and style, checking in early and often on deliverables, and starting preparations for work months in advance.
RSM’s relationship with a bank in the northeastern United States began modestly, as this former client was not currently engaged with the firm. Despite the gap in service, RSM had maintained a friendly relationship with the bank by sharing relevant industry thought leadership, meals and the occasional invitation to events. Consistent nurturing of the relationship paid off when a senior-level retirement at the bank led to the introduction of a new chief audit officer who was already familiar with RSM.
This existing relationship and RSM's reputation meant that we could get right to work. The new executive trusted RSM for the necessary insights, despite having not worked directly with the firm for a few years. The team dedicated time to help the new executive acclimate to their role and focused on technical relationship building, eventually growing the relationship into an ongoing partnership. Industry knowledge and execution, built on the long-standing relationships, were crucial to the team's success.
These days, the breakneck flood of news and information affecting any given business makes it almost impossible to know what’s actually going on, much less how things may look tomorrow. That’s where RSM’s in-house industry analysts come in.
The RSM Industry Eminence Program is a three-year rotational initiative designed to connect the knowledge and insights of RSM professionals with the marketplace, providing forward-looking industry insights. Our senior analysts combine their prior industry knowledge with deep economic analysis to provide our clients with actionable insights that can help them get out in front of changes to avoid setbacks and allow for maximum growth and profitability. Launched in 2018, the program has significantly benefited the firm and its clients by developing data-driven luminaries who understand, forecast and communicate key industry trends. It’s like your business’s assurance, tax services or consulting professional has an economist in their back pocket.
It can be tempting for any professional services firm to offer a sweeping, one-size-fits-all solution. While that can sometimes be enough, we’ve found that our clients often need a more customized solution.
One such example is RSM's Fund Services+. FS+ is designed to provide comprehensive fund management solutions tailored to the needs of senior executives responsible for fund administration and accounting. The FS+ team focuses on cultivating strong relationships with clients and RSM colleagues to deliver high-caliber services in the fund administration industry. This has saved our clients time and headaches by streamlining operations and improving reporting and transparency.
But we don’t just offer in-house solutions; we make sure our clients are connected with what’s best for them. When a long-standing nonprofit client, a Washington D.C.-based political action group approached their RSM advisors with a new challenge, the team was ready to assist. The client, already using Microsoft products, sought a new customer relationship management (CRM) and accounting solution within12 to18 months. They were considering several solutions and wanted RSM's input on which would best suit their needs. After multiple demos and many discovery sessions over months, the RSM team helped the client narrow down the options and implement the best solution for them.
